Support plans

Pick the right plan to protect, support or scale your site.

Flexible WordPress support plans built around real businesses. No long-term contracts, no hidden costs - just expert help when you need it.

No long-term contractsMonthly reportingExpert WordPress team
Protect Plans

Maintenance-first support for stability, security and peace of mind.

Choose the level of protection and monthly dev time that fits your site.

Spark

Essential maintenance for small websites with protection, updates and care.

£165 / month
3 hrs / month
  • Next-gen WordPress cloud hosting
  • Weekly core, theme & plugin updates
  • Daily malware scanning & firewall
  • Daily offsite backups (30-day retention)
  • Uptime monitoring (1-min checks)
  • Monthly maintenance report
  • Email support (48hr response)
Get started

Shield

Enhanced security with proactive monitoring, faster support and regular checks.

£329 / month
6 hrs / month
  • Everything in Spark
  • Wordfence Premium (real-time firewall)
  • Broken link monitoring
  • Staging environment included
  • Browser & device spot checks
  • 24hr email response + urgent Slack
  • Monthly report with recommendations
Get started

Blaze

Maximum protection through compliance, audits and advanced monitoring.

£769 / month
14 hrs / month
  • Everything in Flame
  • GDPR & cookie compliance checks
  • Activity log monitoring
  • Plugin vulnerability alerts
  • Quarterly Screaming Frog crawl
  • Multisite & LMS support
  • Quarterly site health review
Get started
Grow Plans

Development-focused plans for scaling, improving and evolving your site.

Ideal if you want momentum - not just maintenance.

Glow

Kickstart ongoing growth with reliable development support and guidance.

£999 / month
15 hrs / month
  • Everything in Protect: Blaze
  • GA4 conversion tracking & GTM setup
  • Heatmaps (Clarity / Hotjar)
  • Conversion funnel monitoring
  • Dev task priority queue
  • Monthly user activity & funnel reports
  • Dev work log (used / remaining)
Get started

Burn

Full-scale development partnership for complex, high-impact websites.

£1,999 / month
35 hrs / month
  • Everything in Ignite
  • Scheduled deployments & changelogs
  • Loom training videos & monthly recaps
  • Quarterly UX audit
  • Ahrefs / Semrush SEO platform
  • Revenue attribution dashboard
  • Quarterly stakeholder slide deck
Get started

Inferno

Elite-level partnership with a dedicated Technical Director driving success.

£2,999 / month
60 hrs / month
  • Everything in Burn
  • Dedicated Technical Director
  • Git deployment pipeline
  • Campaign rollout & landing page builds
  • Looker Studio live dashboard
  • Ahrefs weekly site audit
  • Monthly 1:1 strategy call (30 min)
Get started
Blocks

Flexible, no-subscription support.

One-off bundles of hours for redesigns, migrations, improvements or focused work.

Save £600

Blaze Block 40

40 hrs of development with no monthly commitment.

£2,000
40 hrs development
  • No monthly commitment
  • Valid for 12 months
  • Use hours however you need
  • Access to premium tools & plugins
Get started
Compare

Compare plans at a glance.

Dev hours, support level, monitoring, SEO tools, performance optimisation and reporting - all in one view.

Feature Spark Shield Flame Blaze Glow Ignite Burn Inferno
Pricing & Dev Time
Monthly price £165 £329 £549 £769 £999 £1,499 £1,999 £2,999
Dev hours included 3 hrs 6 hrs 10 hrs 14 hrs 15 hrs 25 hrs 35 hrs 60 hrs*
Additional work rate £65/hr £65/hr £65/hr £65/hr £65/hr £65/hr £65/hr £65/hr
Add-on sites - - - - +£149/mo +£149/mo +£149/mo +£149/mo
Support
Email support 48hr response 24hr response Included Included Included Included Included Included
Slack channel - Urgent only Included Included Included Included Included Included
Same-day response - - Included Included Included Included Included Included
Dev task priority queue - - - - Included Included Included Included
Dedicated Technical Director - - - - - - - Included
Client portal (hours, invoices, tickets, reports) Included Included Included Included Included Included Included Included
Hosting & Maintenance
Cloud hosting included Included Included Included Included Included Included Included Included
Core, theme & plugin updates Included Included Included Included Included Included Included Included
Daily offsite backups Included Included Included Included Included Included Included Included
Staging environment - Included Included Included Included Included Included Included
Scheduled deployments & changelogs - - - - - - Included Included
Git deployment pipeline - - - - - - - Included
Security
Malware scanning & firewall Wordfence Free Wordfence Premium Wordfence Premium Wordfence Premium Wordfence Premium Wordfence Premium Wordfence Premium Wordfence Premium
Patchstack virtual patching - - - - - Included Included Included
Plugin vulnerability alerts - - - Included Included Included Included Included
GDPR & cookie compliance - - - Included Included Included Included Included
Monitoring
Uptime monitoring 1-min checks 1-min checks 1-min checks 1-min checks 1-min checks 1-min checks 1-min checks 1-min checks
Broken link monitoring - Included Included Included Included Included Included Included
Visual regression monitoring - - Included Included Included Included Included Included
Sentry error monitoring (PHP + JS) - - - - - Included Full suite Full suite
Conversion funnel monitoring - - - - Included Included Included Included
WooCommerce health alerts - - - - - - Included Included
Looker Studio live dashboard - - - - - - - Included
Performance
Browser & device spot checks - Included Included Included Included Included Included Included
GTmetrix & Core Web Vitals tracking - - Weekly Weekly Weekly Weekly Weekly Weekly
Performance metric alerts (TTFB, FCP) - - - - - Included Included Included
Load testing & performance tuning - - - - - Included Included Included
Analytics & SEO
GA4 conversion tracking & GTM - - - - Included Included Included Included
Heatmaps & session recordings - - - - Clarity / Hotjar Clarity / Hotjar Clarity / Hotjar Clarity / Hotjar
Screaming Frog crawl - - - Quarterly Quarterly Quarterly Quarterly Quarterly
Ahrefs / Semrush SEO platform - - - - - - Full project Weekly audit
Search index monitoring - - - - - - - Included
Reporting & Strategy
Monthly maintenance report Included Included Included Included Included Included Included Included
Recommendations included - Included Included Included Included Included Included Included
Dev work log (used / remaining) - - - - Included Included Included Included
KPI dashboard - - - - - 5 - 7 KPIs 5 - 7 KPIs 5 - 7 KPIs
Revenue attribution dashboard - - - - - - Included Included
Strategy sync calls - - - - - Bi-monthly Bi-monthly Monthly 1:1
Loom recap videos - - - - - - 5 min / month 8 - 10 min / month
Quarterly stakeholder slide deck - - - - - - Included Included
Quarterly UX audit - - - - - - Included Included
Specialist Support
WooCommerce support - - Included Included Included Included Included Included
Multisite & LMS support - - - Included Included Included Included Included
Custom feature development - - - - - Included Included Included
Campaign rollout & landing pages - - - - - - - Included
Loom training videos - - - - - - Included Included

* Inferno dev hours are fair-use capped.

Every plan

Always included, whatever you choose.

Regardless of plan level, these are the non-negotiables we deliver every single month.

01

Senior-led work

Every task is handled by a senior WordPress developer. No juniors. No outsourcing. No diluted results.

02

Monthly reporting

A clear summary of everything done, with performance metrics, recommendations and upcoming priorities.

03

Security monitoring

Continuous malware scanning, firewall protection and vulnerability checks - active around the clock.

04

Update management

WordPress core, themes and plugins updated safely, tested in staging and applied without downtime.

05

Daily backups

Offsite backups taken every day, with point-in-time restore capability so nothing is ever truly lost.

06

Uptime monitoring

24/7 monitoring with instant alerts and rapid response if your site ever goes offline unexpectedly.

Included with every support plan

Whichever plan you choose, the portal comes with it.

Track your dev hours, request an upgrade or add a site, pay invoices, raise support tickets and read your monthly reports, all from one private login for your whole team.

  • Track dev hours
  • Upgrade, pause or cancel
  • Pay invoices
  • Invite your team

Protect plans focus on maintenance, security, updates and keeping your site fast and healthy.

Grow plans include everything in Protect plus extra time for ongoing development, improvements and SEO.

Blocks are one-off bundles of development hours you can use as and when needed - no subscription.

Yes - there are no long-term contracts. You can upgrade, downgrade or cancel with 30 days’ notice. We’ll never lock you in. You can request a change from your client portal at any time.

Yes. Every plan includes the Ember Web client portal, where you can see your dev hours, an itemised log of every task, your support tickets, invoices and monthly reports.

It can be used for anything from fixes and tweaks to building new features, content updates, speed improvements, SEO tasks or anything technical your site needs.

Dev time doesn’t roll over, but we prioritise the most impactful work each month. You’ll always get value - even if you don’t submit requests, we’ll use the time for maintenance, performance or improvements.

We’ll confirm timelines during your onboarding call - typically within a week of signing up, depending on workload.

We include next-generation cloud hosting with all Protect plans. We can also work with your existing host if you prefer - we’ll let you know if there are performance or security concerns.

Ready when you are

Not sure which plan is right for you?

We'll review your site and recommend the best starting point - based on your goals, risk and budget, with zero pressure.

Premium tools

Premium tools included with every plan.

Save more than £200/month on premium plugin licences alone - all included at no extra cost.

Advanced Custom Fields

Flexible custom fields for tailored content management.

Yoast SEO

On-page SEO analysis, sitemaps and structured data.

Patchstack

Real-time vulnerability detection and virtual patching.

Perfmatters

Performance optimisation - script control, lazy loading and more.

GTmetrix

Page speed monitoring and Core Web Vitals tracking.

WP Mail SMTP

Reliable email delivery so nothing lands in spam.

Ready to get started?

Book a free consultation and we’ll recommend the right plan for your site.