Development & Support

Your site, built better.
One request at a time.

New features, fixes, integrations and ongoing improvements - handled by a senior WordPress team who scope properly, build to last and never leave you waiting.

Recent client tasks Live
WooCommerce checkout redesign Cart abandonment reduced by 28%
Done
Page speed audit & optimisation LCP improved 4.2s → 1.1s
Done
Custom quote request form Integrating with Pipedrive CRM
In progress
Navigation menu refresh Scoped & scheduled next sprint
Queued

All tasks managed via your dedicated client portal.

What you can request

Your hours, spent exactly where they're needed.

Dev time in your plan can be used for anything technical. No rigid limits, no wasted budget - if it needs building, fixing or improving, it’s in scope.

Design & layout

  • Page layouts & refinements
  • New landing page builds
  • Mobile responsiveness fixes
  • Typography & spacing tweaks

Development

  • New features & functionality
  • Plugin customisation & setup
  • Custom forms & integrations
  • WooCommerce changes

Performance & SEO

  • Speed & Core Web Vitals work
  • Image & asset optimisation
  • Technical SEO fixes
  • Caching & server config

Content & updates

  • Content additions & edits
  • Blog setup & management
  • Menu & navigation changes
  • Copy & image swaps

Not sure what you need? Book a free call - we’ll scope it for you.

Our approach

No guesswork. No shortcuts. No rework.

Six things that separate Ember Web’s development from the alternative.

01

Scoped before we start

We define exactly what will be built before writing a line of code. No scope creep, no mid-build surprises, no invoice you weren't expecting.

02

Senior developers only

Not outsourced, not delegated to juniors. Every request is handled by experienced WordPress developers who know the platform deeply.

03

One team throughout

The same people who onboard you are the same people who build and support you. No re-explaining. No briefing strangers on your site.

04

Tested before it goes live

Every change is reviewed, QA'd and tested in a staging environment before deployment. Your live site isn't a testing ground.

05

Transparent by default

You'll always know what we're working on, how long it took and what's next - tracked in your client portal and included in your monthly report.

06

Built to last

Clean, maintainable code. No technical debt, no spaghetti, no solutions that quietly fall apart six months after we build them.

How it works

Submit once. We handle the rest.

From idea to live in five clear steps - no chasing, no uncertainty, no waiting around.

01

Submit your request

Tell us what you need through your client portal. A brief description, link or screenshot is all we need.

02

We scope & agree

We define the scope, provide a time estimate and confirm the approach before any work begins.

03

We build in staging

Every change is built, tested and quality checked in staging before anything reaches your live website.

04

You review

We share a preview for you to review, discuss any feedback and approve before deployment.

05

We deploy & confirm

Once approved, we deploy safely to your live website and resolve any launch issues at no extra cost.

Included with every support plan

Know exactly where your dev hours go.

Every task we log appears in your client portal with what we did, which site it was for and how long it took. Raise requests as support tickets, reply with screenshots and follow them through to done.

  • Hours left this month
  • Itemised work log
  • Threaded support tickets
  • What is in progress
Why it matters

The cost of standing still is higher than you think.

Every month without active development, your site quietly falls behind. Conversion paths age, features go unbuilt and technical debt accumulates - usually until something breaks.

Businesses with ongoing WordPress development consistently outperform those who only act when there’s a problem.

48h Maximum acknowledgement time for any development request. Most are picked up the same working day.
No developer search, onboarding delays or hiring risk
Senior expertise applied to your site every single month
Every hour tracked, reported and accountable

The Ember Standard

Your site gets better every month. Not just when you remember to ask.

Ember Web clients don't scramble to find a developer when something needs doing. They submit a request and it gets handled - quickly, correctly, and without drama.

The team

One team. No handoffs. No strangers.

Every request is handled by the same people - senior specialists who know your site, your history and your goals.

DanTechnical Director

Dan, Technical Director

LucieAccount Manager

Lucie, Account Manager

Prefer one-off work?

We scope properly, quote clearly and deliver on time - you pay once, job done.

No subscription required.

Got a specific project in mind?

Get a clear, fixed quote - sized to your goals and budget.

Get your quote

Anything technical: new features, bug fixes, performance work, SEO changes, WooCommerce tweaks, content updates, plugin configuration. If it requires technical expertise, it qualifies. We track time per request and include it in your monthly report.

Through your dedicated client portal. Submit a task with as much or as little detail as you like - we’ll ask any clarifying questions, agree scope and get to work. No lengthy briefs required.

Most requests are acknowledged within one business day. Grow plan clients get priority scheduling. Urgent issues - broken pages, checkout failures - are dealt with immediately regardless of plan.

You can add hours at £65/hr, upgrade your plan, or buy a Block of development hours for a larger burst of work. We always flag it before going over - no surprise invoices.

Yes - custom themes, page builders (Elementor, Divi, Bricks), WooCommerce and most established plugins. If we spot something we’d build differently, we’ll tell you why and offer an alternative.

Ready when you are

Senior WordPress developers. Clear pricing. Real results.