Legal

Privacy policy

Last updated: 26 June 2026

Who we are

We are Ember Web, a WordPress maintenance and support company based in Ludlow, Shropshire, UK. Our website address is: https://emberweb.co.uk.

Our registered office is: Number 5 - The Business Quarter, Eco Park Road, Ludlow, Shropshire, SY8 1FD.

For any privacy-related queries, contact us at hello@emberweb.co.uk.

What data we collect

We may collect the following personal data when you use our website or services:

  • Contact information - name, email address, phone number and company name (when submitted via our contact form).
  • Website URL - if provided during enquiry.
  • Technical data - IP address, browser type, operating system and pages visited (collected automatically via cookies and analytics tools).
  • Communication data - any information you provide in messages, emails or calls with us.

Why we collect it

We process your personal data for the following purposes:

  • To respond to enquiries and provide quotes.
  • To deliver our WordPress maintenance, support and development services.
  • To send service-related communications (reports, updates, invoices).
  • To improve our website and understand how visitors use it.
  • To comply with legal obligations.

We process data under the following lawful bases: consent (contact form submissions), contractual necessity (delivering services you’ve purchased) and legitimate interests (improving our website and marketing).

Cookies

Our website uses cookies to improve your experience and analyse site usage. We use:

  • Essential cookies - required for the website to function (e.g. session management).
  • Analytics cookies - to understand how visitors use our site (e.g. Google Analytics). These are only set with your consent.
  • Functional cookies - to remember your preferences (e.g. cookie consent choice).

You can manage your cookie preferences at any time using the cookie settings on our site, or by adjusting your browser settings.

Who we share data with

We do not sell your personal data. We may share data with:

  • Hosting providers - for website delivery and server management.
  • Email services - for transactional emails (e.g. form confirmations).
  • Analytics tools - Google Analytics (anonymised data).
  • Payment processors - for invoicing and payment collection.

All third-party providers are GDPR-compliant and process data on our behalf under appropriate agreements.

How long we keep data

We retain personal data for as long as necessary to fulfil the purposes outlined above. Specifically:

  • Enquiry data - retained for 12 months after last contact, then deleted.
  • Client data - retained for the duration of the service agreement plus 6 years (for legal and accounting requirements).
  • Analytics data - anonymised and retained for 26 months.

Your rights

Under the UK GDPR, you have the right to:

  • Access - request a copy of the personal data we hold about you.
  • Rectification - ask us to correct inaccurate data.
  • Erasure - request deletion of your data (where applicable).
  • Restriction - ask us to limit how we process your data.
  • Portability - receive your data in a structured, machine-readable format.
  • Object - object to processing based on legitimate interests.

To exercise any of these rights, email hello@emberweb.co.uk. We will respond within 30 days.

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

Complaints

If you have concerns about how we handle your data, please contact us first at hello@emberweb.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).